FREQUENTLY ASKED QUESTIONS:

  • IF YOU HAVE ANY GENERAL QUESTIONS AND CONCERNS, PLEASE CALL THE STORE: (510) 447-1706 

  • Deal is Only Valid on the specific product listed: by brand and price. (If applicable, it will show the strain or quantity limitation.)

  • Deal prices do not include taxes.

  • Deal prices do not include delivery charges.

  • DEALS ARE ONLY AVAILABLE FOR IN STOCK PRODUCTS.

  • DEAL DISCOUNT IS ONLY VALID FOR 1 DEAL PER ORDER PER DAY.

  • PLEASE CALL WITH ANY QUESTIONS! (510) 447-1706 

    DELIVERY AREAS & FEES:

  • WE DELIVER TO CONTRA COSTA & ALAMEDA COUNTY WITH A MINIMUM ORDER OF $50.

  • FOR ALL OTHER DELIVERY AREAS NOT LISTED:

    PLEASE CALL US FIRST (510) 220-0001 BEFORE YOU PLACE YOUR ORDER.

  • IF YOUR ORDER IS NOT DELIVERABLE IT WILL BE CANCELLED.

    DELIVERY PROCESS:

  • DRIVERS ARE TRAINED NOT TO ENTER YOUR HOME SO PLEASE RESPECT OUR PROCESS AND DO NOT INVITE THEM IN.

  • ABUSE OF OUR SERVICE OR OUR STAFF WILL RESULT IN POSSIBLE TERMINATION OF YOUR MEMBERSHIP.

  • DRIVER CARRIES NO PRODUCT OTHER THAN YOUR ORDER.

  • DRIVER VEHICLES HAVE SECURITY CAMERAS AND ARE TRACKED VIA GPS.

  • DRIVERS RETAIN THE RIGHT TO REFUSE SERVICE TO ANYONE, FOR ANY REASON.

  • WE WILL ONLY DELIVER TO RESIDENTIAL ADDRESS. ADDRESSES AND CONTACT #'S WILL BE VERIFIED.

  • OUR DRIVERS WILL NOT BE IN MARKED VEHICLES. DRIVERS ARE RANDOMLY AND ANONYMOUSLY FOLLOWED BY OUR TRAINED SAFETY PERSONNEL TO ENSURE BEST PRACTICES.

  • WE WANT YOUR EXPERIENCE WITH US TO BE HASSLE-FREE, SAFE, AND DISCREET AS POSSIBLE. 

  • DELIVERIES ARE PRE-PACKED IN DISCREET BAGS.

  • EXACT CHANGE IS NOT REQUIRED BUT IT IS APPRECIATED. 

  • DEAL ELIGIBILITY IS SUBJECT TO YOU MEETING THE ORDER AND DEAL CRITERIA.

    HOURS:

    SUNDAY - WEDNESDAY

    9 AM - 9 PM

    THURSDAY - SATURDAY

    9 PM - 10 PM

    HOW QUICKLY DO WE DELIVER?

  • THE AVERAGE DELIVERY TIME IS 30-120 MINUTES, BUT TIMES CAN VARY DEPENDING ON DEMAND, TRAFFIC, AND ORDER WAIT TIMES.

  • WE ALSO NOW OFFER SCHEDULED DELIVERY. PLEASE CALL WITH ANY QUESTIONS!!

  • WE ALWAYS KEEP YOU POSTED ON THE STATUS OF YOUR ORDER VIA PUSH NOTIFICATIONS AND TEXTS FROM YOUR DRIVER.

    HOW THE LOYALTY REWARDS PROGRAM WORKS:

  • FOR EVERY ORDER YOU PLACE OF $100 OR MORE YOU WILL ACQUIRE 1 REWARD POINT! 

  • YOU CAN REDEEM THESE POINTS TOWARDS PRICED QUALIFIED ITEMS OR CASH VALUE 1 POINT = $1.

  • BEST OF ALL, YOUR POINTS ARE ATTACHED TO YOUR PROFILE, SO YOU DON’T NEED TO MAINTAIN A REWARDS CARD.

  • IF YOU WISH TO REDEEM POINTS ON YOUR ONLINE ORDER, YOU CAN DO SO WHILE PLACING AN ORDER, DURING THE CHECKOUT PROCESS.

    RETURNS & REFUNDS:

  • ALL SALES ARE FINAL WE DO NOT PARTICIPATE IN EXCHANGES OR REFUNDS.

  • FOR DEFECTIVE VAPE CARTRIDGES: IF NOTIFIED WITHIN 24 HOURS OF THE PURCHASE, WE WILL EXCHANGE IT FOR THE SAME ITEM.

PLEASE CALL US IF YOU HAVE ANY OTHER QUESTIONS: (510) 447-1706